Phone: (314)-712-1108   Email: info@greenangelcleaning.com

FAQ

On an average, we send 2 to 3 housekeepers per home or office.  There is always a team leader on schedule in your home to ensure the level of service you expect.

Green Angel utilizes various hiring websites, job fairs, and other respectful avenues. We are proud of the quality of our employees. Our interview process is very detailed. We do 2 thorough interviews, followed by extensive screening and training with management.

Yes, we have prepared many homes for realtors to sell and have made them “move-in ready” for the home buyers. We also do post-construction cleaning.

Green Angel is sensitive to the environment, the health of our employees and the well-being of our clients and their pets. So we use only environmentally friendly products – everything is non-toxic, non-abrasive and contains no bleach!

Yes, Green Angel understands that sometimes a home just needs a good deep clean. We are happy to come and clean your house for spring, a gathering, or if you’re just too busy and have fallen behind.

Yes, we are licensed, insured and bonded. We also provide workers compensation insurance for all of our employees.  Please feel free to request copies when booking your initial cleaning. We are happy to share.

Our staff is at its most efficient when using the equipment and supplies that we’re trained on. If you have a product or piece of equipment you wish them to use, we will do so as long as you accept the risks of no training.

The day that works best for you! Some customers prefer the end of the week, in order to get ready for the weekend. Others like Monday or Tuesday because a house cleaned earlier in the week tends to stay cleaned longer – and it’s a great feeling to start the new week with a clean house. Decide what works best for you, and we’ll try to accommodate you as much as our schedule and logistic will permit.

Keeping a specific timeframe can be a challenge in the housekeeping industry. The only way to guarantee a specific timeframe is to be the first cleaning of the route.  You can always check in with our office by email/call/text and we can give you an update throughout the day.

Right now, we only accept check and cash payments. Our plan is to take credit cards by 2017. Stay tuned, and thank you for your patience in the meantime.

We ask that our clients pay us the day of each cleaning if possible. If you prefer to mail a check, we would appreciate it arriving within 2 weeks of the cleaning visit.

We do our best to ensure the same team leader at every cleaning. We understand the importance of consistency is in this industry.  There are times, due to internal reasons, when we have no control over the team we send.  Regardless, you should always receive above and beyond service no matter which team comes to your home.

Our housekeepers never expect a tip from our clients. Leaving a gratuity is at your discretion.

As we always hope you are completely satisfied with each cleaning, we understand that things might not always go perfectly. Please call our office within 24 hours of the cleaning. We want to be sure we can correct the issue right away. If the cleaning falls on a Friday and you don’t reach us during work hours, we will call you first thing on Monday morning.

When we do an in-home estimate, we base our costs on the anticipated amount of time we will spend in your home. All of this information will be quantified in your walk-through and delivered in an Email quote no later than 24 hours after your in-home visit. The time is monitored at each visit to ensure you are paying a fair price.

We understand that life gets in the way and sometimes our service needs to be cancelled.  Please give us advance notice of at least three business days, so we have time to rebook a cleaning.  Please keep in mind, when there is additional time in between visits, there is more buildup to clean, and the team typically takes longer at the following visit. With that said, there will be a small supplement added to the next cleaning.

No, you can cancel service with Green Angel at any time.

Email or Schedule a Call with a Professional Consultant