FAQ

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FAQ2020-04-29T14:49:45+00:00
How many people will be there to clean my house?2020-06-29T15:30:33+00:00

Typically, we send one housekeeper into your home. We find working as a solo housekeeper has many positive outcomes. We do sometimes have a team of two. You can request either and if we are able to accommodate, we most certainly will.

Where do you find such great employees?2020-04-29T14:50:20+00:00

Green Angel utilizes various hiring websites, job fairs, and other respectful avenues. We are proud of the quality of our employees. Our interview process is very detailed. We do 2 thorough interviews, followed by extensive screening and training with management.

Do you offer move in/out cleanings?2020-04-29T14:50:58+00:00

Yes, we have prepared many homes for realtors to sell and have made them “move-in ready” for the home buyers. We also do post-construction cleaning.

What kind of cleaning products do you use?2020-04-29T14:53:18+00:00

Green Angel is sensitive to the environment, the health of our employees and the well-being of our clients and their pets . So we use only environmentally friendly products – everything is non-toxic, non-abrasive and contains no bleach!

Do you offer “one time” cleanings?2020-06-29T15:31:38+00:00

Yes, Green Angel understands that sometimes a home just needs a good deep clean. We are happy to come and clean your house for spring, a gathering, or if you’re just too busy and have fallen behind. Be careful, you might get addicted to us and want more. 😊

Are you licensed, bonded and insured?2020-04-29T14:53:54+00:00

Yes, we are licensed, insured and bonded . We also provide workers compensation insurance for all of our employees.  Please feel free to request copies when booking your initial cleaning. We are happy to share.

Will you use my equipment and supplies?2020-04-29T14:54:12+00:00

Our staff is at its most efficient when using the equipment and supplies that we’re trained on. If you have a product or piece of equipment you wish them to use, we will do so as long as you accept the risks of no training.

What is the best day to have my house cleaned?2020-04-29T14:54:31+00:00

The day that works best for you ! Some customers prefer the end of the week, in order to get ready for the weekend. Others like Monday or Tuesday because a house cleaned earlier in the week tends to stay cleaned longer – and it’s a great feeling to start the new week with a clean house. Decide what works best for you, and we’ll try to accommodate you as much as our schedule and logistic will permit.

Can we request a specific time of the day to have the cleaning?2020-04-29T14:55:04+00:00

Keeping a specific time-frame can be a challenge in the housekeeping industry . The only way to guarantee a specific time-frame is to be the first cleaning of the route.  You can always check in with our office by email/call/text and we can give you an update throughout the day.

What type of payments do you accept?2020-06-29T15:32:01+00:00

We accept check payments, credit cards and cash.

When is the payment due?2020-04-29T14:55:59+00:00

We ask that our clients pay us the day of each cleaning if possible. If you prefer to mail a check, we would appreciate it arriving within 2 weeks of the cleaning visit.

Can we expect the same Team Members at each cleaning?2020-04-29T14:56:21+00:00

We do our best to ensure the same team leader at every cleaning. We understand the importance of consistency is in this industry.  There are times, due to internal reasons, when we have no control over the team we send.  Regardless, you should always receive above and beyond service no matter which team comes to your home.

Should we tip our housekeeper?2020-06-29T15:32:43+00:00

A gratuity is never expected but always appreciated.  There is no recommended amount and that is completely at your discretion.

What if I am unhappy with a cleaning?2020-04-29T14:57:49+00:00

As we always hope you are completely satisfied with each cleaning, we understand that things might not always go perfectly . Please call our office within 24 hours of the cleaning. We want to be sure we can correct the issue right away. If the cleaning falls on a Friday and you don’t reach us during work hours, we will call you first thing on Monday morning.

What if I need to cancel or reschedule a cleaning?2020-06-29T15:33:11+00:00

We understand that life gets in the way and sometimes a cleaning needs to be skipped or rescheduled.  Please give us advance notice of at least three business days, so we have time to re-schedule a cleaning. We don’t want our housekeepers to lose any hours. Please keep in mind, when there is additional time in between visits, there is more buildup to clean, and the team typically takes longer at the following visit. With that said, there will be a small supplement added to the next cleaning. If you cancel your cleaning within 24 hours of the visit, we do charge a $40 cancellation fee.

Are there any contractual agreements?2020-04-29T14:59:18+00:00

No, you can cancel service with Green Angel at any time.