FAQs

Choosing a cleaning company that takes exceptional care of its housekeepers is crucial for several reasons. It demonstrates the company’s dedication to employee well-being, fostering a positive work environment that leads to higher job satisfaction and better service quality. When housekeepers feel valued and supported, they are more likely to consistently deliver exceptional service. Fair wages, benefits, and reasonable working conditions provided by the cleaning company contribute to job stability and reduced turnover, allowing clients to build long-term relationships with their trusted housekeepers. Additionally, investing in housekeeper training and professional development enhances their skills, resulting in a higher level of service. Ultimately, supporting a cleaning company that prioritizes the well-being of its housekeepers aligns with ethical values and ensures a positive experience for both employees and clients.

Yes, we have prepared many homes for realtors to sell, ensuring they are spotless and “move-in ready” for home buyers. Additionally, we specialize in thorough post-construction cleaning to make new or renovated spaces shine.

Green Angel prioritizes environmental responsibility, employee health, and the well-being of clients and their pets by using only eco-friendly cleaning products. Their supplies are non-toxic, non-abrasive, and bleach-free to ensure a safe and effective cleaning experience for everyone.

Yes, Green Angel knows that sometimes your home needs a deep clean. Whether it’s for spring cleaning, prepping for a gathering, or catching up after a busy period, we’re here to help. Warning: you might love our service so much, you’ll want us back regularly! 😊

Yes, we are fully licensed, insured, and bonded for your peace of mind. Additionally, we provide workers' compensation insurance for all our employees. If you'd like, feel free to request copies of our documentation when booking your first cleaning—we’re happy to share them with you!

We do supply everything, but we do ask to provide a toilet brush & trash bags since we do not carry those items. If items cannot be provided, let us know at the time of quoting.

Choose the day that works best for you! Many customers prefer the end of the week to prepare for the weekend, while others like Monday or Tuesday to start the week fresh with a clean house. Let us know your preference, and we’ll do our best to accommodate it within our schedule and logistics.

Maintaining a specific time frame in the housekeeping industry can be challenging. The only way to ensure a guaranteed time is by scheduling the first cleaning of the day. However, you’re welcome to contact our office via email, call, or text for updates on the day of your cleaning.

We require a credit card on file but accept cash or check payments as well. If you prefer to pay by cash or check, we do still need a credit card on file, but please let our office staff know. Payment must be left for your cleaning technician on the day of your cleaning.

Payment must be left for your cleaning technician on the day of your cleaning.

We strive to send the same team member for every cleaning because we understand how important consistency is. However, due to internal reasons, there may be times when a different housekeeper is assigned. Rest assured, no matter who comes to your home, you will always receive top-quality service.

A gratuity is never expected but is always appreciated. The amount is completely at your discretion, and there is no recommended standard.

We want you to be completely satisfied with every cleaning. If something isn’t right, please contact our office within 24 hours so we can resolve the issue. If the cleaning took place on a Friday and you can’t reach us during business hours, we’ll follow up with you first thing on Monday morning.

We understand that life happens and sometimes a cleaning needs to be skipped or rescheduled. Please notify us at least three business days in advance so we can adjust the schedule and avoid affecting our housekeepers' hours. Keep in mind that if there is more time between visits, there may be extra buildup, which could extend the next cleaning. A small supplement may be added in such cases. If you cancel within 24 hours of your scheduled cleaning, a $75 cancellation fee will apply.

No, you can cancel service with Green Angel at any time.